Feedback and Complaints
We’re committed to providing our services to the highest standard of service, safety and wellbeing.
The Development Hub Ltd is committed to providing the highest of quality services and access for our clients to education, employment and business development opportunities.
If you think we are not meeting this standard we would like to hear from you. Not only so we can put right your complaint, but to improve our services for everyone. We equally value positive feedback and would love to hear when our services meet or exceed your expectations. This helps us understand what we’re doing well and continue to do more of that.
How To Give Feedback or Make a Complaint
You can provide your feedback or complaint to the Operations Manager through any of the below methods or by completing our web form.
Address: 405 Holt Place, Hastings 4122
Email: management@thedevelopmenthub.nz
Phone: 0800 338 482 (DEV HUB)
Make sure to include the following:
Your name
Your address and contact details
Which programme you took part in
Details about the complaint or feedback
We ask for your contact details, so we can respond directly to you. However if you wish to make a complaint anonymously, it will be treated with the same level of importance and we’ll still act on the information you give us.
We’ll look into your complaint immediately to see what went wrong and how this can be put right.
We’ll acknowledge your complaint within 10 days of receiving it by phone or email and also let you know what we’ll do to resolve it.
If we need to work with others to resolve your complaint this may take time. However, we’ll provide regular updates until the matter is resolved.
If you are not satisfied with the result or outcome of your complaint, please escalate this to The Development Hub's Advisory Board for further investigation.
