Make A Complaint
We’re committed to providing our services to the highest standard of safety and wellbeing.
The Development Hub Ltd is committed to providing the highest of quality services and access for our clients to education, employment and business development opportunities.
If you think we are not meeting this standard we would like to hear from you. Not only so we can put right your complaint, but to improve our services for everyone.
How To Make A Complaint
You can make a complaint by contacting us through one of the methods below. Make sure to include the following:
Your name
Your address and contact details
Which programme you took part in
Details about the complaint
We ask for your contact details, so we can respond directly to you. However if you wish to make a complaint anonymously, it will be treated with the same level of importance and we’ll still act on the information you give us.
We’ll look into your complaint immediately to see what went wrong and how this can be put right.
We’ll acknowledge your complaint within 10 days of receiving it by phone or email and also let you know what we’ll do to resolve it.
If we need to work with others to resolve your complaint this may take time. However, we’ll provide regular updates until the matter is resolved.
Our Process
If you are not satisfied with the result or outcome of your complaint, please escalate this to The Development Hub's Advisory Board for further investigation.
How To Make A Complaint
To make a complaint, please contact the Programme Manager or Team Leader of The Development Hub branch through any of the below methods or by completing our web form.
Hawkes Bay Region:
Address: 405 Holt Place, Hastings 4122
Email: hello@thedevelopmenthub.nz
Phone: 0800 338 482 (DEV HUB)
Bay of Plenty Region:
Address: Upstairs, 137 Tongariro Street, Taupō
Email: taupo@thedevelopmenthub.nz
Phone: 0800 338 482 (DEV HUB)
Or fill in our Feedback Form and send it back to us.