Past Initiatives
We’re dedicated to unlocking potential, overcoming obstacles, driving growth, and collaborating for positive change.
Looking for a business partner to develop, implement or manage a programme for you?
See what we’re capable of below.
Wāhine Toa:
Building Confidence and Work-Readiness
Programme Style: In-person
Location: Hawke’s Bay
Ages: All ages
Duration: 6 Weeks
-
In our six week Wāhine Toa programme, small groups of wāhine impacted by substance abuse in their own lives or the lives of those around them, came together to enhance their work-readiness and gain opportunities in employment, education, or training.
Candidates received valuable guidance on how to structure and write their CV, and Cover Letters, as well as developing their Interview, Goal Setting, and Budgeting abilities.
We took a holistic approach to provide support in all areas of their lives, including individual and group sessions to address mental health challenges, alcohol and drug education, and collaboration with community services. Once our wāhine had landed their job or training opportunity, we continued to work with them for 12 months, providing free pastoral care and counseling to help them in their new journey of employment, education or training.
COVID-19 Civil Defence Emergency Management Welfare Lines
Project Style: Call Centre Support
Location: Hawke’s Bay
-
During the COVID-19 lock down, The Development Hub was contracted by the Hawke's Bay Civil Defence Emergency Management Group to rapidly set up and manage the 0800 welfare lines. This involved the design and implementation of a call centre solution and content to support customers, as well as a Customer Relationship Management system, and internal forms, platforms and smart reporting integrations.
Our patient and knowledgeable team managed the phone lines 7 days a week, working remotely from districts across the country to support hundreds of New Zealanders each day. Whilst this programme is no longer active, we developed exceptional skills of reaching and supporting people in their homes. The incredible wāhine that graduated our inhouse programmes who were trained as our phone support agents have gone on to gain further employment in the call center industry. One candidate was hired permanently by The Development Hub and is now a programme manager.
The Welfare Hub
Whakamana Omicron response Welfare Lines
Project Style: Call Centre Support
Location: Hawke’s Bay
-
The Covid19 Omicron outbreak in Heretaunga resulted in an influx of calls for support on the Te Taiwhenua Welfare management phone lines. After being approached by the East Coast Regional Ministry of Social Development office for support, The Development Hub immediately set up a response phone line, The Welfare Hub, to help.
The Welfare Hub triaged clients and identified what their needs were before helping them access the specific support that they required, such as financial aid, food banks, kai and hygiene packs, and medical and pharmaceutical help.
The Development Hub designed and delivered the entire contact centre solution, triaging system, forms, work flows, responses and reporting, providing clients with a seamless, supportive experience.
Whakarongorau Telehealth Lines - Delivered by the Te Taiwhenua o Heretaunga (TToH) Call Centre
Programme Style: In-person
Location: Hawke’s Bay
Ages: All ages
Duration: Specific to individual
-
In response to an exciting opportunity presented within our community, Whakarongorau, 24 hour virtual health, mental health and social services provider, requested that local Hawke’s Bay iwi set up a call center to deliver a service of telehealth support.
The Development Hub worked in collaboration with local iwi providers, Te Taiwhenua o Heretaunga, Hastings District Council and the Ministry of Social Development to facilitate the successful setup and implementation of this nationwide telehealth line within our region.
The Development Hub designed and delivered a work readiness, industry specific skills training programme. The Get Competitive Programme provided practical support for MSD clients to get prepared, confident and competitive for these available call centre job opportunities.
MSD Centralised Services Contact Centre
Programme Style: In-person
Location: Hawke’s Bay
Ages: All ages
Duration: 2 weeks
-
In response to a Ministry of Social Development (MSD) Centralised Services Contact Centre being established in Hastings, The Development Hub collaborated with the Hawke’s Bay MSD office to run a Call Centre Training Programme for local MSD clients.
In this four week programme, clients were given the skills and confidence to become competitive on the labour market, particularly for these jobs within the new Centralised Services Contact Centre. We saw some excellent outcomes as a result of this initiative, with many clients gaining employment in the MSD centre or securing employment in the call centre industry.